Frequently Asked Questions

We start processing orders quickly, so please contact us within 24 hours if you need to change or cancel your order. Once the order is shipped, modifications aren’t possible.

Orders may be cancelled within 12 hours of purchase or before the payment is finalized for processing. After that, refunds may take up to 3-5 business days.”

On the day of shipment, we’ll email you shipping confirmation that includes order-tracking information. You can check the tracking number for the transportation process at every step.

For U.S. orders, sales tax is collected for orders shipped to the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington State, West Virginia, Wisconsin and Wyoming.

We offer shipping both domestically and internationally. Fees and rates may apply to international shipping.

Domestic shipping is free on orders over $100. Standard shipping rates apply for international shipping.

Orders are typically processed within 5-7 business days.

• Standard Shipping: 3–7 business days

Delivery times may vary during holidays or high-volume seasons.

Email support@kimchijewelry.com with your order number and reason for return. We’ll send you a prepaid return label and instructions.